Music Factory Direct Reviews

I ordered because it said the item was in stock, but then I found out it actually wasn’t. Kind of frustrating, because I’m not the only one who’d assume “available” means it’s ready to ship, right?

The staff helped me out okay, and they were friendly enough, but they did not seem to know all the product details. I got most of what I needed, but a few questions were left unanswered

I was already feeling mentally drained when the guitar showed up, so it was frustrating to plug it in and hear buzzing right away. The setup just didn’t feel like it had been done carefully, almost like it was rushed out the door. I was hoping it would be ready to play, but now I have to deal with getting it adjusted

Not gonna lie, the payment went through fine, but the checkout page felt a little slow and clunky while I was using it.

My order showed up just right, with nothing missing or mixed up. Everything was the same as the listing and arrived in good shape. It did what I needed it to do, so I’m happy with it and would order again.

The order showed up well packed and thankfully nothing inside was damaged. The box did have a small dent, which was a bit annoying, and I kept thinking the box really shouldn’t have been dented in the first place. The gear itself was fine though, so no real drama there. Still, the dented box was a little frustrating, even if everything worked out. Overall I’m happy and would probably give it 4 stars.

I grabbed a couple of music bits from musicfactorydirect.com.au and my quick “is this cheaper than the local shop?” brain said yes. The prices looked decent at first glance, not ridiculously cheap, but enough that I figured it was probably worth it.
Once shipping was added, the deal felt a bit more average than I expected. The stuff arrived fine and I had no real issues with the product, so I’d use them again, but only after doing the quick total-price check instead of just going by the item price

I ordered from Music Factory Direct and the item itself was totally fine once it arrived, but the shipping took way longer than I expected. I also didn’t really get clear updates while I was waiting, and that part was weird. It wasn’t the worst experience ever, but it was definitely annoying. I’d probably think twice if I needed something in a hurry.

I was looking around for a specific guitar pedal and yeah, this place had it cheaper than a few other Aussie sites I checked. Shipping wasn’t exactly lightning fast or anything, but it was fine, no real drama. Overall I’m happy with what I paid, and I’d probably have a look there again next time I’m buying gear.

The advice was okay and it did help a bit, but it felt kind of vague. I was still really not sure what to do next after reading it...

My guitar showed up really well packed with no marks or damage anywhere. Based on this one order, it seems like they take shipping seriously. I was happy with the condition it arrived in

I had a pedal I bought a few months ago just randomly stop working, which kind of threw me off because I couldn’t tell if I’d done something wrong or if it just gave up. I emailed Music Factory Direct about the warranty and they got back to me in a reasonable amount of time.

It took a few days to get everything figured out, and I was a little confused about what info they needed at first, but they ended up replacing it without much hassle. Not the fastest process ever, but it felt fair in the end.

I asked for a refund it turned into such a headache. The replies were really slow, and I had to follow up more than once just to get things moving?! Not happy with how it was handled at all, and I wouldn’t buy from here again.

I tried using the site on my phone, but the pages loaded kind of weird and it was harder than it should be to find what I was looking for. if shopping takes that much effort, most people are just going to move on. I ended up giving up quickly.

I was shopping around for a new guitar and actually appreciated that Music Factory Direct had a decent range of brands instead of just the usual suspects you see everywhere. Shocking, I know, but it was nice being able to compare different options in one place without jumping between a dozen sites. The website was easy enough to get around, and I found what I needed quickly. Overall, happy with the experience.

I had to wait forever for support to reply, by the time they got back to me, I was already frustrated. The response didn’t really help me much either, so it felt like my issue wasn’t being taken seriously.

I had a small issue with my order and, to be fair, they got back to me quickly and sorted it out without much hassle. I did feel a bit misled by the info I was given at first, which was frustrating, but the way they handled it afterward was decent.

I ordered a small music accessory and it did show up in decent condition, so that part was fine. The delivery just took longer than I was expecting, and the tracking barely updated for a few days, which made it hard to know if it was even moving. I did reach out and got one of those canned “sorry for the inconvenience” type replies, which made it more annoying because it didn’t really tell me anything useful. Not a terrible experience overall, but not exactly reliable either. I’d maybe order again, but only if I wasn’t in any hurry.

The whole experience was frustrating. Their replies were slow and kind of vague, so I ended up having to ask the same questions more than once just to get a straight answer. What annoyed me even more was that the terms seemed to change along the way, which made it hard to know what I was actually agreeing to. The products might be okay, but the communication felt messy and unclear.

Payment was quick and simple. I didn’t have to deal with any hassle, which was nice. That was it